National Power Corporation Return Policy
RMAs will be issued for new and unused equipment that is:
- Requested within 30 days of the original shipment date
- Returned in original packaging and in original condition; all manuals, cables, software included
- End-of-life and special clearance product is excluded
RMAs issued for any reason including customer mistakes, cancellations, changes, etc. are subject to a 15% restocking fee for standard product. We will not accept back non-standard or custom configured products. Product must be in new, re-salable condition for a refund or credit to be applied. If the item(s) being returned is over 75lbs, the item(s) MUST BE shipped via palletized freight, or National Power Corporation will not honor the RMA.
RMA expires in 30 Days. If the item(s) are not received at National Power Corporation in the original packaging within 30 days, the RMA is void and credit will not be issued.
Customer is responsible for both the outbound and inbound freight charges.
Credit will be issued after equipment has been received, inspected and accepted by National Power Corporation.
Policy Exception:
RMAs will be issued for any shipping or order entry errors by National Power Corp. Customer will not be responsible for the cost of the inbound freight or outbound freight of similar service level to the original shipment.
National Power Corp must provide authorization of return and RMA number or credit will not be issued.
To request an RMA, please contact orders@natpow.com
Phone: (800) 790-1672, ext. 6906
